Need help? Click Here
Mon-Fri 12PM-4PM EST
Política de reembolso
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at sales@soundporium.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and we will send you a return label to attach to your return. Please note if you are returning more than one product some items may ship to different facilities, in which case we will provide you more than one shipping label and products must be returned separately, and mail your return to the following address:
Address will be already included in the shipping label after return request has been received and we have sent you a label
Attn: Returns
RMA #
Do not worry about this step.
The address will be already included in the shipping label, or labels if more than one item is being returned.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● A&S Crafted Products
● StudioDesk Products
● Digital downloads and media (cd, dvds, etc.)
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 2% restocking fee will be charged for all returns in excess of $1,000.00.
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
8447520716
sales@soundporium.com